Conntac

Seed

Digital Economy

Funded

Conntac’s self-service solutions help thousands of customers every day with technical and commercial problems without the need to contact the service hotline.

Problem

In the digital age, it is a great challenge to offer excellent customer service. Yet this is precisely a decisive factor for customer loyalty.

Customers often have problems with their internet connection. They have to call the service hotline, where they find long waiting times and often inadequate help.
All of us have spent over 20 minutes on hold trying to get our internet problems solved.
Both sides, the company offering the service and the customer, describe the current processes as frustrating, time-consuming and expensive.

Solution

Conntac offers a self-service solution for end users who can solve their upcoming connection problems on their own.

Fast, targeted analysis of problems
Interactive and user-friendly step-by-step instructions that result in 25% fewer technical calls and 70% shorter call duration
For additional help, Conntac connects to the ISP’s customer service and enables agents to resolve queries faster

Market

One solution. Endless use cases.

Constantly growing demand for self-service solutions for technical customer support.
EUR 380 million addressable market in Europe – and that only with the current solution for ISPs
Market leader in the DACH region (ISP)
Expansion of the current solution in Europe and development of further use cases in other industries (Field Service, IoT/Smart Home, Retail, Manufacturing, …)

Team

Dealcaptain

Our Dealcaptain is happy to answer further questions.

Lin Liu